Julie Zhuo, VP of Product Design at Facebook, shares some of her lessons learned over the years about what it takes to build great products, including: Framing, Execution, Measuring Success, and Team dynamics.
This is a helpful reminder that support, along with product, is a core part of the customer experience. "A bad product supported well is a really bad customer experience. But a good product supported badly is still a bad customer experience."
Geoff Parker is professor of management science at Tulane University and the co-author of Platform Revolution. In this episode we discuss his co-creation of the theory of two-sided networks and how this explains the platform phenomenon.
In our all hands meetings we share shoutouts to people who have been awesome during the past week, and some TWIL (This Week I Learned) information. Did you learn something this week? We'd love to hear about it. Hit reply and tell us about it.